Refund policy

Refund Policy

(In accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020)

This Refund Policy (“Policy”) applies to all purchases made on www.farmras.in, operated by Borooah Agro Foods (“Company”, “we”, “us”, or “our”). This Policy is framed in compliance with applicable Indian consumer protection laws. By placing an order on the Website, the consumer (“you” or “customer”) agrees to be bound by the terms set forth herein.

1. General Principles

  • The Brand ensures transparency, fair trade practices, and consumer grievance redressal in accordance with applicable laws.
  • Refunds are subject to the nature of the product, statutory exemptions, and hygiene and safety considerations.
  • Nothing in this Policy limits statutory rights available to consumers under applicable law.

2. Refund Processing

  • Refunds shall be issued to the original payment method
  • Processing timeline: 7–10 business days from successful inspection
  • Shipping and handling charges are non-refundable unless the return arises due to Company error

3. Refunds shall only be accepted and processed if -

  • Customer receives damaged goods
  • Product arrived with damaged, spilled or leaked bottle
  • Customer has proper video proof of damages.

4. Order Cancellation

  • Orders may be cancelled prior to dispatch
  • Once dispatched, cancellation requests shall not be accepted

5. Consumer Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, consumers may contact the Company for grievance redressal via:

  • Email: farmras.in@gmail.com

The Brand shall acknowledge complaints within 48 hours and endeavor to resolve them within a reasonable timeframe.

6. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the jurisdiction of competent courts in India.

7. Policy Updates

The Brand reserves the right to modify this Policy at any time in accordance with applicable laws. Updated versions shall be published on the Website.